Frequently Asked Questions

We take 1–2 business days to carefully review, quality-check and package your items. After dispatch, delivery across Europe typically takes 3–6 business days. Most orders arrive within 5–8 business days in total.

Shipping is completely free on all orders across Europe — no minimum order, no hidden costs.

We ship to all European countries, including the Netherlands, Belgium, Germany, France, Spain, Italy, Portugal, Austria, Switzerland, Poland, Czech Republic, Denmark, Sweden, Norway, Finland, Ireland, Luxembourg, Romania, Hungary, Croatia, Greece, and more.

Yes! Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow your parcel in real time.

If your order hasn't arrived within 12 business days, please contact us at info@inspiremy-home.com with your order number and we'll look into it straight away.

Items may occasionally arrive in separate parcels — this is completely normal. All your items are on their way and will arrive within the same timeframe.

We offer a 30-day money-back guarantee from the date of delivery. If you're not completely happy with your order, we'll refund you in full — no questions asked.

Simply email us at info@inspiremy-home.com with your order number and the item(s) you'd like to return. We'll respond within 24–48 hours with step-by-step instructions.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect. In those cases, we cover the full return shipping cost.

Once we receive and inspect your return, we'll process your refund within 5–7 business days back to your original payment method.

We're sorry to hear that! Email us at info@inspiremy-home.com with a photo of the issue and your order number. We'll send a replacement immediately — no return needed.

We accept all major payment methods:

• Credit & debit cards (Visa, Mastercard, American Express)
• iDEAL
• PayPal
• Apple Pay & Google Pay
• And other options available at checkout

Absolutely. Our store uses SSL encryption and all payments are processed through trusted, certified payment providers. We never store your card details.

Please check your spam or junk folder first. If it's not there, contact us at info@inspiremy-home.com and we'll confirm your order status right away.

We process orders quickly, so changes may not always be possible. Please contact us at info@inspiremy-home.com as soon as possible and we'll do our best to help before your order is dispatched.

We do our best to photograph all products as accurately as possible. Slight variations may occur depending on your screen settings and lighting. If you have questions about a specific product, feel free to reach out before ordering.

This depends on the product. Whether a bulb is included is clearly stated on each individual product page. If you're unsure, feel free to contact us before placing your order.

Care instructions vary by product — you'll find specific details on each product page. If you can't find the information you need, contact us and we'll be happy to help.

Our collections are regularly refreshed. Sign up for our newsletter to be the first to hear about restocks and new arrivals.

Simply sign up for our newsletter at the bottom of any page and your personal 10% discount code will be sent to your inbox within minutes. The code can be applied at checkout on your first order.

Unfortunately only one discount code can be applied per order at this time.

You can reach us by email at info@inspiremy-home.com. We're available Monday to Friday, 9:00–17:00, and aim to respond within 24 hours on business days.

We are an online-only store, which allows us to offer a wide selection at competitive prices. All orders are placed and managed through our website.